REPAIRS
&
PRODUCT CARE
LANA QUALITY
Defined by head-turning details, each piece is crafted with 100% authentic materials, including 14KT gold, the highest quality natural diamonds, and finished with our signature high gloss shine.
DIAMONDS
All of our diamonds have the following characteristics:
Cut: Full · Color: G-H · Clarity: VS-SI1
The diamonds we offer have been purchased from legitimate sources that are conflict-free and in compliance with the Kimberley Process. To learn more about our natural diamonds, please click here.
TURQUOISE
Turquoise is a natural semi-precious gemstone, each one completely unique. Its colors can range in shade, and you may notice delicate matrix patterns, which are the natural lines and grains that give the stone its character. Our turquoise is responsibly sourced from mines in Arizona, USA, and expertly cut in India, with most styles featuring a rose cut for a touch of sparkle. Every piece is crafted from AAA-quality stones for exceptional beauty and durability.
BLUE DIAMONDS
Our blue diamonds are natural stones enhanced through a safe, permanent irradiation process that brings out their vivid blue hue. This treatment accentuates each diamond’s natural beauty without compromising durability or brilliance. With clarity ranging from VS to SI, every stone meets our high-quality standards.
Emeralds
Emeralds are a natural precious stone known for its rich green color and unique inclusions that make every gem one of a kind. Our emeralds are responsibly sourced from Zambia, then expertly cut in India to achieve maximum brilliance. Each stone meets the highest standards of quality, graded AAA.
PINK SAPPHIRES
Our pink sapphires are natural precious stones known for their vibrant hue and timeless appeal. Sourced from the renowned mines of Madagascar and expertly cut in Thailand, each stone is selected for its exceptional quality and brilliance. Carefully chosen to meet our highest standards, these AAA-quality pink sapphires bring a refined pop of color to both everyday looks and statement pieces.
REPAIRS
We want your jewelry to maintain its highest quality, beauty, and shine. If your jewelry needs a repair, refurbish, or alteration, please click here.
Please note: Our repair turnaround time is about 6-8 weeks. LANA will not accept any repairs that have previously been worked on by a third-party jeweler. For liability reasons, all repairs must be submitted through our website here.
JEWELRY CARE
Keep your jewelry looking as brilliant as the day you made it yours. Limit contact with water, chemicals, lotion, and perfume. Ensure you have your jewels cleaned periodically by a professional to keep the diamonds and gold glistening. To prevent damage to your Lana jewelry, we recommend you store each piece separately in pouch provided.
LIQUID GOLD
The herringbone is a complex chain that is not completely flexible and cannot be bent. Unfortunately, this chain is unrepairable. Please be mindful when caring for your Liquid Gold pieces and lay flat when not in use.
Hollow Hoops
Our Hollow Hoops are unique by nature and cannot be repaired once damaged. Store in pouch when not in use to keep your hoops shining.
THREADED EARRINGS
Secure thread-through earrings with included plastic backings.
securing magic hoops
LANA Repairs & Product Care
Your LANA pieces are crafted from solid 14k gold, natural diamonds, and premium fine materials designed to last a lifetime. Our Repairs & Product Care page is here to help you maintain the lasting beauty of your luxury jewelry and ensure every piece continues to shine. Whether you wear your LANA every day or save it for special moments, proper care keeps your delicate jewelry looking radiant and timeless. We offer professional repair services for most LANA pieces, including cleaning, polishing, clasp adjustments, stone tightening, chain repairs, and general maintenance. Each request is handled by our team with the same attention to detail that goes into crafting our durable and long-lasting jewelry. If your piece ever needs service, simply submit a repair request and our team will guide you through the process. To keep your jewelry glowing, gently clean it with a mild soap and soft cloth, avoid exposure to harsh chemicals, and store each piece separately to prevent scratches. Solid 14k gold jewelry and natural diamond jewelry respond beautifully to proper care, allowing you to enjoy the shine, brilliance, and quality that LANA is known for. Whether you are restoring a treasured piece or learning how to maintain your growing LANA collection, this page gives you the tools to care for your fine jewelry with confidence. If you ever need personalized help, our Customer Care team is always here to assist with questions about maintenance, repairs, or caring for your LANA favorites. Q1. How do I submit a repair request for my LANA piece? A1. All repairs must be submitted through our online Repairs page. Simply fill out the form and our team will review your request, provide next steps, and guide you through the process. For questions, you can also contact our Customer Service team through our email customerservice@lanaunlimited.com Q2. What types of repairs does LANA offer? A2. We offer professional services including cleaning, polishing, clasp adjustments, stone tightening, chain repairs, and general maintenance. Each repair is handled by experts who work with the same precision and care used to craft your original 14k gold jewelry and natural diamond jewelry. Q3. How long do repairs take? A3. The typical repair turnaround time is 6 to 8 weeks. Please note that we cannot work on any piece that has been altered or serviced by a third party jeweler. Q4. How should I care for my LANA at home? A4. Clean your jewelry gently with mild soap and a soft cloth, avoid harsh chemicals or lotions, and store each piece separately to prevent scratching. Proper care keeps your 14k gold jewelry and natural diamond jewelry glowing and helps maintain its long lasting shine. Q5. How do I keep my LANA chains, rings, earrings, and bracelets looking their best? A5. Treat each piece with care by removing jewelry before swimming, exercising, or applying beauty products. Regular gentle cleaning and proper storage help preserve the brilliance of delicate jewelry and ensure the durability of your fine jewelry over time.