In stock items will be processed within 2-3 business days, and will ship once processed. For items not in stock, please allow 14 business days from the day your order was placed to allow for production lead times. Select styles may take up to 6-10 weeks to produce.

Be sure to check the product page for production time associated with your order.

Before leaving our hands, every piece is carefully inspected to ensure the exceptional quality of your 14k gold and natural diamond jewelry. Once shipped, you’ll receive an email with tracking information.

Once your order ships, delivery depends on your chosen shipping method: Ground takes approximately 3-5 business days to deliver, Express takes approximately two business days to deliver, and Overnight arrives the next business day. International delivery times vary by destination. To view our shipping breakdown, please click here.

Yes. To protect the value of your luxury jewelry, a signature is required upon delivery. This ensures your 14k gold and natural diamond pieces arrive safely and securely.

Yes, we ship internationally! Please note that all international customers are responsible for paying any applicable duties and taxes. Customers have the option to pay duties and taxes either at checkout or when the order arrives in the designated country.

We may be able to adjust your shipping address if you contact us at customerservice@lanaunlimited.com immediately with your order number and updated details. Once processing begins, changes may not be possible, especially on expedited or high-value fine jewelry shipments.

All items in your order will ship together once everything is ready. If you'd like to receive a specific item sooner, reach out to us at customerservice@lanaunlimited.com. We'll be happy to acommodate when possible!

Returns and exchanges must be initiated and returned within 10 business days of receiving your order. To initiate, you may email customerservice@lanaunlimited.com and our team will be in touch with you regarding instructions. Custom pieces and sale items are excluded from this policy.

Your return or exchange must be shipped secure (including your original invoice) within the 10 day return window & insured via FedEx or UPS. Customers are responsible for any return shipping fees, and tracking must be sent to your customer service representative.

Once our team receives the return, funds will be returned to the customer's original form of payment within five business days.

All sale and customizable items are final sale, in which case they are not eligible for refund, exchange, store credit, cancellation, or price adjustments. Returns kept past 10 business days are also not eligible for refund, exchange, or store credit.

Use our Lana Size Guide to find accurate sizing for rings, bracelets, bangles, necklaces, and anklets. The guide helps you choose the right bracelet fit for stacking, the correct ring size for everyday comfort, and the ideal chain length for layered necklace looks. Finding the right size ensures your fine 14k gold jewelry sits beautifully and feels comfortable and secure for daily wear. To find your perfect size, follow our size guide by clicking here.

Select designs can be adjusted in size or length depending on the style. If you’re looking for a specific bracelet length, ring size, or necklace drop for your layered look, our team can often help. Contact customer service at customerservice@lanaunlimited.com or book a session with our Gold Stylist, who can guide you through personalized sizing options for your luxury jewelry.

Yes! Every diamond you see in LANA is a genuine natural diamond, selected for its brilliance, clarity, and long-lasting beauty. We use natural stones in all of our luxury jewelry, including diamond earrings, diamond necklaces, diamond bracelets, bangles, and bridal rings, because they offer unmatched sparkle and timeless value. Natural diamonds enhance the glow of our 14k gold jewelry and help create pieces that become forever favorites. To learn more about our natural diamonds, please click here.

All Lana Jewelry pieces are crafted in solid 14k gold, never plated or filled. Our gold is chosen for its durability, radiant shine, and ability to maintain its beauty through everyday wear. Whether you’re shopping delicate jewelry, signature hoops, diamond pendants, or personalized pieces, every design is made to be durable and long-lasting while delivering the elevated glow Lana is known for.

We accept Visa, MasterCard, American Express, Discover, and PayPal. Additionally, we offer Buy Now, Pay Later financing options through Afterpay and Affirm.

Affirm is a more simple, transparent, and consumer-friendly alternative to credit cards. It offers instant loan decisioning for online purchases to be paid in fixed monthly installments. You may find more information about how Affirm works here.

We are required to charge tax for orders shipping to the following states: California, Florida, Illinois, Pennsylvania, & Texas. In the future, we may begin to collect sales taxes in states where we reach economic nexus thresholds.

We’re happy to help you restore your fine 14k gold jewelry and natural diamond pieces whenever they need attention. Whether it’s a clasp that needs tightening, a delicate chain that requires repair, or a stone that needs to be secured, our team will evaluate your piece and guide you through the process. Please follow the instructions located on our Repairs & Product Care page and our team will provide you with everything you need to send your luxury jewelry in for service.

Yes, LANA can make a mate! We can replace a single earring so you can complete your pair again. Whether it’s one of our thin gold hoops, huggies, diamond studs, or another signature LANA earring, we’ll work with you to match the original design as closely as possible. Contact customerservice@lanaunlimited.com with your order information or a photo of the remaining earring, and we’ll assist you from there.

Many Lana Jewelry pieces can be refreshed or restored depending on their condition. Our team can evaluate your 14k gold chains, diamond necklaces, bracelets, or rings to see if polishing, re-setting, rebuilding, or structural repair is possible. We always aim to preserve the original integrity and glow of your signature jewelry while bringing it back to its best.