To receive in-stock items by Christmas, please place your order by Thursday, December 19th.

For made-to-order gifts, be sure to order by Thursday, December 5th, so we can produce your piece in time for the holidays.

We offer an extended return window for the holidays to ensure your recipient loves their piece.

January 8th is the cutoff date to initiate a return or exchange for gifts purchased in the month of December - December 19th. Custom pieces and sale items are excluded from this policy.

Yes, every LANA piece arrives gift wrapped and ready for giving. Add a personal message at checkout to make it extra special!

Take an additional 15% off sale items. Offer valid at LanaJewelry.com and our Winnetka Store. Enter code SALEONSALE24 at checkout. Valid 12/9/24 through 12/16/24 11:59 PM CST.

Offer not valid on prior purchases and cannot be combined with any other offer or promotion. Offer only applies to sale items. Excludes gift certificates.

All sale items are final sale.

Be sure to check the product page for production time associated with your order.

In stock items will be processed within 3 business days. For items not in stock, please allow 14 business days from the day your order was placed to allow for production lead times.

Once your order is ready, you’ll receive shipping confirmation via email where you can find your FedEx tracking number.

Orders ship using FedEx 2-Day within the United States, and FedEx International for international orders. FedEx Overnight is available for purchase on domestic orders. Selecting FedEx Overnight does not expedite production or processing time.

Yes, for security purposes, we require a signature upon delivery. This ensures that your precious jewelry reaches you safely.

Yes, we ship internationally! Please note that all international customers are responsible for paying any applicable duties and taxes. Customers have the option to pay duties and taxes either at checkout or when the order arrives in the designated country.

To change your shipping address, you may reach out to customerservice@lanaunlimited.com with your order number and updated shipping address.

Returns and exchanges must be initiated and returned within 10 business days of receiving your order. To initiate, you may email customerservice@lanaunlimited.com and our team will be in touch with you regarding instructions. We are offering an extended return window for the holidays to ensure your recipient loves their piece. January 8th is the cutoff date to initiate a return or exchange for gifts purchased in the month of December - December 19th. Custom pieces and sale items are excluded from this policy.

Your return or exchange must be shipped secure (including your original invoice) within the 10 day return window & insured via FedEx or UPS. Customers are responsible for any return shipping fees, and tracking must be sent to your customer service representative.

Once our team receives the return, funds will be returned to the customer's original form of payment within five business days.

All sale and customizable items are final sale, in which case they are not eligible for refund, exchange, store credit, cancellation, or price adjustments. Returns kept past 10 business days are also not eligible for refund, exchange, or store credit.

If you are interested in purchasing an item in a size that is not listed, please contact goldstylist@lanaunlimited.com and a representative will be able to provide all information to proceed with the order!

We pride ourselves on using the highest quality gold. Currently, all styles are made with only 14k Solid Gold.

We accept Visa, MasterCard, American Express, Discover, and PayPal. Additionally, we offer Buy Now, Pay Later financing options through Afterpay and Affirm.

Affirm is a more simple, transparent, and consumer-friendly alternative to credit cards. It offers instant loan decisioning for online purchases to be paid in fixed monthly installments. You may find more information about how Affirm works here.

We are required to charge tax for orders shipping to the following states: Illinois, Iowa, Pennsylvania, & Texas. In the future, we may begin to collect sales taxes in states where we reach economic nexus thresholds.

Please follow the instructions located on our Repairs & Product Care page and our team will reach out to you shortly.

Yes, LANA can make a mate! Please submit a repair request on our Repairs & Product Care page and we will be in touch with you.