If your piece was purchased from Nordstrom, Saks Fifth Avenue, Bloomingdale's, Bergdorf Goodman, Neiman Marcus, or another authorized retailer, please contact the retailer directly.

Please submit the form below if your requested service isn't listed above, you need a special repair, or your piece requires additional assistance. A team member will assist you within 1-2 business days.

Replacement repairs may be subject to a missing-material fee, including missing logo bars, lobster clasps, chains, stones, pendants, or other components.

LANA cannot accept repairs that have previously been worked on by a third-party jeweler.

Certain styles cannot be repaired once dented, bent, or kinked, including Hollow and Liquid Gold styles.

Some LANA designs require extra care due to their specialized construction.

Care Tip: Store in your LANA pouch when not in use to protect its shape and shine.