If your piece was purchased through an authorized retailer, including Nordstrom, Saks Fifth Avenue, Bloomingdale’s, Bergdorf Goodman, or Neiman Marcus, please contact that retailer directly for repair assistance.
Repair Services
- NECKLACES
- EARRINGS
- RINGS
- BRACELETS
- ANKLETS
AVAILABLE SERVICES:
CHAIN REPAIR, SHORTENING & UNTANGLING
PENDANT RESHAPING
WHITE RHODIUM PLATING
AVAILABLE SERVICES:
SOLDER
RESHAPE
WHITE RE-RHODIUM
AVAILABLE SERVICES:
SOLDERING & RESHAPING
DOWNSIZING
STONE TIGHTENING
CLEANING & WHITE RHODIUM PLATING
AVAILABLE SERVICES:
BROKEN CHAIN (SOLDER)
BANGLE CLOSURE REPAIR
SIZING JUMP RING ADD-ON
WHITE RHODIUM PLATING
AVAILABLE SERVICES:
CHAIN REPAIR
CLASP REPLACEMENT
WHITE RHODIUM PLATING
Please submit the form below if your requested service isn't listed above, you need a special repair, or your piece requires additional assistance. A team member will assist you within 1-2 business days.
Important Repair Information
Missing Components:
Additional fees may apply to replace missing logo bars, lobster clasps, chains, stones, pendants, or other components.
Previous Repairs:
LANA cannot accept repairs that have previously been worked on by a third-party jeweler.
Repair Limitations
Certain styles cannot be repaired once dented, bent, or kinked, including Hollow and Liquid Gold styles.
Not sure if your piece can be repaired? Contact our Repair Team and we’ll be happy to review it.
FAQ
How much does a repair cost?
Cost for repair varies depending on the type of service needed. Please visit our online repair service here. If you do not see the service you need or require additional assistance, please contact us at Lanacare@lanaunlimited.com.
How long is the repair process?
The standard repair timeline is 4-6 weeks. If you need your repair expedited, please contact us at Lanacare@lanaunlimited.com. Please note that a fee may apply.
I lost one of my earrings. Can I purchase a 1/2 pair?
Yes! We offer a "make a mate" service to replace a single earring. Please email us a picture of the earring and proof of purchase, such as an order number, to Lanacare@lanaunlimited.com.
How can I check the status of my repair?
Please email Lanacare@lanaunlimited.com or call 312-226-5262 and select option #3.
Can Hollow styles be repaired?
Hollow styles are crafted with a lightweight, delicate construction. Once bent or dented, they cannot be reshaped or repaired.
Can Liquid Gold styles be repaired?
Liquid Gold styles feature a fluid, flexible construction designed for effortless movement and shine. Once bent or kinked, they cannot be reshaped or repaired.