POLICIES, RETURNS & REPAIRS
At Lana Jewelry, we strive to accommodate our clients in every way possible. We want you to be fully satisfied with your purchase.
Our hours of operation at Lana Jewelry are Monday through Friday from 9:00 AM – 5:00 PM Central Time (CT).
Please contact us with any questions at customerservice@lanaunlimited.com or 312-226-5262.
RETURNS AND EXCHANGES:
Returns or exchanges must be made within 10 business days after you receive your product. Upon receipt of the returned item, we will issue a refund less the shipping charge.
PLEASE NOTE: All sale items and personalized items are final sale, in which case they are not eligible for: refund, exchange, store credit, price adjustment on prior orders, order cancellation.
Please contact our Customer Service Department at customerservice@lanaunlimited.com to obtain a Return Authorization Number. A return cannot be processed without a Return Authorization Number. All email and voice messages will be answered within 24-hours Monday through Friday.
When shipping your return or exchange, include your name, address, phone number and email address. Please package your item securely. Shipping fees and insurance is the responsibility of the client. Ship your return to the address below:
Lana Unlimited Co
Attn: Returns | Exchanges
736 N. Western Ave., Ste.308
Lake Forest, IL 60045
Please allow 2-4 business days for your return/exchange to be processed. Your credit card will be credited the cost of the item, including tax, less the cost of shipping. International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the client.
REPAIRS:
We want your jewelry to maintain its highest quality, beauty and shine.
If your jewelry needs repair, please contact us at lanacare@lanaunlimited.com for repair instructions. Include your name, address, phone number and email address, and note the reason for repair.
Please allow 6-8 weeks for all repairs.
Replacement Earrings - Lose an earring? Lana Jewelry can Make a Mate! Through this program, we will create a replacement of your lost earring. All Make a Mates are half the price of the pair of earrings, plus 10% for production costs. Please send the single earring you have to the repair address above, noting your request to Make a Mate.
Ship the item needing repair to:
Lana Unlimited Co.
Attn: Repairs
736 N. Western Ave., Ste.308
Lake Forest, IL 60045
ONLINE ORDERS:
Due to the high quality of Lana Jewelry, many styles are made to order. As stated above, if your order is out of stock and being made to order, a Lana representative will contact you within 24 hours after your order has been placed and will communicate an approximate ship date.
Please note: Orders could take 14 business days to produce regardless of shipment choice. Sapphire pieces could take 4 weeks.
If you would like to know if a specific style is in stock, please contact the Lana Jewelry corporate office at 312-226-5262 (9:00 AM-5:00 PM CT) or goldstylist@lanaunlimited.com and a Lana Jewelry customer service representative will be in contact within 24 hours.
PHONE ORDERS:
If you are interested in placing an order over the phone, please call 312-226-5262 at any time from 9:00 AM-5:00 PM CT, Monday through Friday.