Shipping + Processing
Orders may take up to 14 business days to produce regardless of shipment choice. Complimentary 2-Day Shipping is provided for all orders at checkout. This does NOT apply to items not in stock.
FedEx Overnight is available for purchase on domestic orders for an additional fee at checkout. Selecting FedEx Overnight does not expedite production or processing time.
If you would like to know stock status of a specific style or request expedited production, please contact the Lana Jewelry corporate office at 312-226-5262 (9:00 AM-5:00 PM CT, Monday - Friday) or email customerservice@lanaunlimited.com. A team member will be in contact with you shortly regarding your request.
Once your order is ready to ship, you will receive an email with a link to track your package delivery. LANA orders always come with fully insured shipping and require a signature upon delivery. If you are unavailable to sign for your delivery or need to update any of your shipping details, please reach out to our customer service team prior to the item ship date and we will do our best to accommodate your request.
Returns + Exchanges
Returns and exchanges must be requested within 10 business days of receiving your order. Please contact our Customer Service Department at customerservice@lanaunlimited.com to initiate your return or exchange. All return inquiries will be answered within 24 hours, Monday through Friday. Please note: All sale & customizable items are final sale, in which case they are not eligible for refund, exchange, store credit, cancellation or price adjustments on previous orders. Your return may be shipped secure (including your original invoice) & insured via FedEx or UPS at the following address:
Lana Unlimited Co
Attn: Returns | Exchanges
736 N. Western Ave., Suite 308
Lake Forest, IL 60045
Please allow 4-6 business days for your return/exchange to be processed. Your credit card will be credited the cost of the item, including tax, less the cost of shipping. International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the client.
Price Adjustments + Promotions
Lana Jewelry reserves the right to change the prices and availability of our products at any time.
Any promotions offered will be communicated on our website or via email. Exact start and end dates for promotions will be clearly stated. Any expired promotion will not be accepted, regardless of the circumstance.