Can I return a sale item?

All sale items are final sale, in which case they are not eligible for refund, exchange, store credit, cancellation or price adjustments on previous orders.


How can I check the status of my order?

A customer service representative will be in contact with you within 24 hours after placing your order. Please direct all questions regarding your order status to our customer service representative and they will take care of any question or need.


For an international order, will I know the amount of duties and taxes to be paid ahead of time?

If International Checkout is used, customers have the option of paying duties and taxes estimated at checkout or once the order has been shipped to the designated country. All international customers are responsible for paying duties and taxes.


Do Lana bracelets and rings come in different sizes?

All bracelets offered on our website come in standard size 7. All rings offered on our website come in 3 standard sizes: 6, 7, and 8. If you are interested in purchasing a bracelet or ring in a different size, please contact and a representative will be able to provide all information to proceed with the order!


Does Lana Jewelry use any other metal than gold?

Lana Jewelry prides itself on using the highest quality gold. Currently, all styles are made with only 14KT gold.


Can I order customized pieces?

If you notice a certain ring or bracelet size is not offered on our website, please contact

Additional chain added to necklaces and bracelets is available at an additional cost and will be final sale. Please contact the email address above with the style and amount of chain you would like added.


What credit cards do you accept?

We accept Visa, MasterCard, American Express, Discover, and Paypal.  We also offer Buy Now Pay Later financing options with Afterpay and Affirm. 

Please note: Once your order is received, the card provided will be charged. If you would like to pay with two different credit cards, we would be more than happy to process this for you! Please call 312-226-5262 during normal business hours and a representative would be happy to take your information.


Does sales tax apply to everyone in any state?

We are required to charge tax for orders shipping to: Illinois, Iowa, Pennsylvania, & Texas.


Does Lana Jewelry offer any sales online?

Any promotional sales will be offered via social media (Instagram, Facebook, Twitter) and email! Be sure to register your email to receive updates and promotions!


Does Lana Jewelry have a store front?

The Lana Flagship Store at 912 Green Bay Rd Winnetka, IL is now open!

We are also carried in many retail boutiques and department stores (Nordstrom, Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue).


If you have any questions or concerns not addressed above, please contact or submit an inquiry via our "Contact Us" page  and a customer service representative will be in contact within 24 hours.